01Week 1
System handover
We document what you run, where it lives and how it fails — whether we built it or inherited it from someone else.
Maintenance & AMCSomeone who answers
Someone who answers
after the project ends
Bug fixes, updates, monitoring and on-site visits under a fixed annual contract. 98% of clients renew.
Typical timelineAnnual contract, renewable
Starting from₹15,000 / month
QuoteFixed, before we build
After launch30 days free fixes
Overview
What this actually is
The month after launch is when most agencies go quiet. That is also when the real usage starts and the awkward problems surface — the edge case nobody tested, the report that is wrong at month end, the server that fills up.
An AMC is the arrangement that covers that. A fixed annual fee, a defined response time, and a named person who already knows your system rather than a ticket queue.
It covers fixes, security patches, monitoring, backups and small changes. Bigger work is quoted separately, and we will always tell you which bucket a request falls into before we start.
Scope
What's included
Everything below is inside the fixed quote. Anything outside it we tell you about before starting, not after.
- Bug fixes with an agreed response time
- Security patches and dependency updates
- Uptime and error monitoring, 24/7
- Backup verification with periodic test restores
- Small enhancements within the monthly allowance
- On-site visits across Maharashtra when needed
- Quarterly health report on performance and cost
- Priority access for new work
Process
How a maintenance & amc project runs
The same four stages every time, so you always know what happens next.
02Week 2
Monitoring and baseline
Alerting goes in, backups get verified with an actual restore, and we record what "normal" looks like so drift is visible.
03Continuous
Ongoing support
Fixes, patches and small changes within the agreed response times, with a monthly summary of everything that happened.
04Every 3 months
Quarterly review
Performance, cost, security and what is worth improving next — a conversation about the system rather than a list of tickets.
Handover
What you end up owning
Every engagement ends with the same handover, whether or not you continue with us afterwards. No hostage code, no accounts in our name.
- Written SLA with response and resolution times
- A named engineer who knows your system
- Monitoring dashboard you can see too
- Monthly summary of what was fixed and changed
- Quarterly health and cost review
- Documented escalation path
Stack
What we build it with
Chosen for how long you will have to live with it, not for what is fashionable this year.
Monitoring
GrafanaUptimeRobotSentryCloudWatch
Support
Ticket portalWhatsAppPhoneOn-site
Backups
Automated snapshotsOffsite copiesTest restores
Security
Dependency scanningSSL renewalAccess review
Questions
Asked most often
If yours is not here, call +91 91453 10264 and ask — we would rather answer it before you commit.
Yes, after a paid audit so we know what we are taking on. If the code is in a state where maintaining it costs more than replacing it, we will say so rather than bill you monthly for the privilege.
Critical issues — the system is down — within 4 working hours. High priority within one working day. Everything else within three. It is written into the contract, not a promise.
New modules, redesigns and integrations with new systems are quoted separately. Small changes fall inside the monthly allowance. We tell you which one a request is before starting, never after.
With 30 days’ notice, and you keep everything — code, credentials, documentation and monitoring configuration. 98% of clients renew, but not because they are locked in.
Related
Often paired with
Thinking about maintenance & amc?
Send a brief or call directly. You get a clear plan and a fixed price, usually the same day.